Customer Operations Manager in Albuquerque, NM at AmeriPride

Date Posted: 9/27/2018

Job Snapshot

  • Employee Type:
    Full-Time
  • Job Type:
  • Experience:
    Not Specified
  • Date Posted:
    9/27/2018
  • Job ID:
    18-0757

Job Description

Join our team as a Customer Operations Manager!

The Customer Operations Manager will be responsible for the planning, directing, execution and evaluation of customer service efforts that will exceed the overall retention, growth and profitability objectives of the company for an assigned branch and service territory. The Customer Operations Manager will manage the daily route execution, customer service issues, customer visitation programs, and the development of the branch customer service team.

This role is responsible for overall business results and customer retention in his/her service area by leading and supervising a team of Customer Service Managers and Customer Service Representatives, resulting in excellent customer service to customer on each delivery. The Customer Operations Manager will have overall responsibility and authority for Customer Retention, Safety, Team Staffing and other Development and Organizational Functions. Focus will be on maintaining high levels of customer retention and growing revenues from existing customers.

AmeriPride Services offers competitive compensation and benefit packages.

Join Us.

For more information, please visit www.AmeriPride.com

AmeriPride Services, Inc., a nationally recognized leader in the uniform rental industry, has been delivering exceptional service to all of our customers since 1889. Today, AmeriPride is still owned and actively managed by the founding family. We have grown into a multi-national organization operating 196 production facilities and service centers throughout the United States and Canada. Over 200,000 customers experience AmeriPride every week.

AmeriPride Services Inc. is one of North America’s elite providers in branded identity apparel and facilities services programs. AmeriPride develops customized uniform and facility services programs for our customers that will enhance their employees’ image, provide brand identity apparel and products, and promote the safety of their employees and clients through a full portfolio on innovative products and services.

As an EOE/AA employer, the organization will not discriminate in its employment practices due to an applicant’s race, color, religion, sex, national origin, and veteran or disability status.

If you have a disability that prevents you from applying through the standard process you may request an accommodation by sending an email to crc.recruitment@ameripridecom. Please do not use this alternative method for general inquiries, status of applications or other non-alternative access questions as you will not receive a response.
Please do not use this alternative method for general inquiries, status of applications or other non alternative access questions as you will not receive a response


Requirements
Minimum Qualifications:

Associates' Degree in Business or related discipline; or equivalent business/work experience
Two to four years experience in a service environment: uniform rental experience preferred
Proven track record of increasing responsibility with documented business results
Previous management or supervisory experience desired; service delivery industry preferred
Proven ability to build effective professional relationships cross-departmentally and with a variety of vendors and suppliers and customers.
Previous experience using service and or customer computer software helpful: ABS platform preferred
Ability to pass a Department of Transportation Drug Screen and physical along with a pre-employment MVR
Physical ability to lift up to 75 lbs
Posting Priority
  • As an EOE/AA employer, the organization will not discriminate in its employment practices due to an applicant’s race, color, religion, sex, national origin, and veteran or disability status.
  • ALTERNATIVE ACCESS: AmeriPride is committed to having our online application process accessible by all, including those individuals with a disability, by offering an alternative way to apply for job openings. The alternative method is only available for those who cannot otherwise complete an application due to a disability or need for accommodation. AmeriPride provides reasonable accommodation to applicants under the guidance of the Americans with Disabilities Act (ADA), Section 503 of the Rehabilitation Act of 1973, the Vietnam Era Veterans’ Readjustment Assistance Act and certain state and/or local laws.
  • Please view Equal Employment Opportunity Posters provided by OFCCP here.

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