Customer Support Office Specialist in Waite Park, MN at AmeriPride

Date Posted: 4/5/2018

Job Snapshot

Job Description

AmeriPride is currently seeking an energetic, self-motivated Customer Support Office Specialist to join our team!

The Customer Support Office Specialist (CSOS) supports retention and growth of company branches by establishing and maintaining customer billing and account maintenance within our company billing system (ABS.) This position provides administrative support to the supported branches to coordinate standard branch and company billing, invoice & report generation, change support and pricing initiatives programs. This position works in support of branch C3, STP and New Customer Installation efforts. Provides support to internal and external customers calling the branch for information/requests; provides support for the end-of-day settlement process and associated customer data changes. Acts as key contact for supported branch management and performs data entry into the ABS system as necessary to maintain customer records and change orders.

Responsibilities:

Branch Service Support Fields inbound inquiries from branch service management to collaboratively work with all resources in an effort to assist in the timely resolution of all customer service, billing and maintenance issues.
Inquiries come from a variety of sources including phone, email, in person.
Provide new customer set-up and ongoing maintenance of pricing, billing and adjustments.
Maintains digital customer contract updates and adjustments
Processes daily invoice changes to strive for 100% accuracy in customer billing.
Supports the branches by coordinating and ensuring accurate billing is complete for the on time installation of all new accounts and special billing requests.
Generates branch invoices, documents and reports as required within the timeframes required for successful completion. Organizational Functions Assists supported branch staff and management with billing change activities geared toward achieving financial objectives. Actively follows all safety training and corporate safety compliance programs and conducts day-to-day work in a safe and responsible manner. The requirements listed above are representative of the standard job duties required for all locations. Additional specific work detail and instruction may vary by location. AmeriPride Services offers competitive compensation and benefit packages. Join Us. For more information, please visit www.AmeriPride.com AmeriPride Services, Inc., a nationally recognized leader in the uniform rental industry, has been delivering exceptional service to all of our customers since 1889. Today, AmeriPride is still owned and actively managed by the founding family. We have grown into a multi-national organization operating 196 production facilities and service centers throughout the United States and Canada. Over 200,000 customers experience AmeriPride every week. AmeriPride Services Inc. is one of North America’s elite providers in branded identity apparel and facilities services programs. AmeriPride develops customized uniform and facility services programs for our customers that will enhance their employees’ image, provide brand identity apparel and products, and promote the safety of their employees and clients through a full portfolio on innovative products and services. As an EOE/AA employer, the organization will not discriminate in its employment practices due to an applicant’s race, color, religion, sex, national origin, and veteran or disability status.

Requirements
Minimum Education/Experience

Relevant industry work experience with two-year business/accounting degree or equivalent work related experience.
Capability in working with people and teams in a collaborative and supportive manner.
Minimum 2-years Customer Service, or Administrative experience preferred in a fast paced environment.
Ability to read, understand and interpret documents including but not limited to standard operating procedures. Ability to write routine reports and correspondence.
Demonstrated computer skills, specifically with the Microsoft Office suite and basic knowledge of computers.
Ability to effectively communicate and interact with employees at various levels within the organization

Preferred Education Experience

Relevant industry work experience with four-year administrative/business degree or equivalent work related experience.
Experience using ABS system(s)
Posting Priority
  • As an EOE/AA employer, the organization will not discriminate in its employment practices due to an applicant’s race, color, religion, sex, national origin, and veteran or disability status.
  • ALTERNATIVE ACCESS: AmeriPride is committed to having our online application process accessible by all, including those individuals with a disability, by offering an alternative way to apply for job openings. The alternative method is only available for those who cannot otherwise complete an application due to a disability or need for accommodation. AmeriPride provides reasonable accommodation to applicants under the guidance of the Americans with Disabilities Act (ADA), Section 503 of the Rehabilitation Act of 1973, the Vietnam Era Veterans’ Readjustment Assistance Act and certain state and/or local laws.
  • Please view Equal Employment Opportunity Posters provided by OFCCP here.